1. Product Documentation
These help users understand and use a product effectively.
- User Guides / Manuals – Instructions for end-users on how to use the product.
- Installation Guides – Step-by-step instructions for setting up the product.
- Configuration Guides – How to set or customize product parameters.
- Release Notes / Changelogs – What’s new, improved, or fixed in each version.
2. Process Documentation
Focuses on internal processes and workflows.
- Standard Operating Procedures (SOPs) – Step-by-step instructions for recurring tasks.
- Quality Assurance Docs – Test plans, test cases, and testing protocols.
3. Training & Support Documentation
Aimed at onboarding and ongoing learning.
- Tutorials – Walkthroughs to help users accomplish specific tasks.
- How-To Guides – Short guides for specific functions or solutions.
- FAQs – Answers to commonly asked questions.
- Knowledge Base Articles – Searchable, standalone articles covering various topics.
4. Maintenance & Support Docs
For ongoing product lifecycle and support teams.
- Troubleshooting Guides – Help identify and fix issues.
- Maintenance Manuals – For hardware/software upkeep.